These Terms of Use (“Terms”) govern your access to and use of the website operated by VitalCare Health (“Provider,” “we,” “us,” or “our”), including its webpages, patient portal, online scheduling tools, telehealth technology, content, and related online services (collectively, the “Website”).

By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms apply to the Website and related online services and should be read together with our Notice of Privacy Practices, Privacy Policy, Cash-Pay Financial Policy, and Cancellation, Rescheduling, and Refund Policy as applicable. These Terms do not replace any separate consent, clinical, privacy, or financial agreement that may apply to your healthcare services.

1. ABOUT VITALCARE HEALTH AND OUR SERVICES

VitalCare Health is a cash-pay healthcare provider based in Minneapolis, Minnesota, offering healthcare services through both in-person appointments and telehealth services.

Our services may include:

In-person healthcare consultations and treatments;
Virtual healthcare consultations;
Appointment scheduling;
Secure patient communications;
Prescription-related services where clinically and legally appropriate;
Healthcare education and information;
Follow-up care; and
Other healthcare services described on the Website.

We do not submit claims to health insurance companies for our Services.

Use of the Website does not, by itself, establish a provider-patient relationship.

A provider-patient relationship is established only when:

You complete the required registration or intake process;
A healthcare professional accepts you as a patient; and
The healthcare professional agrees to provide care.

2. NOT AN EMERGENCY SERVICE

DO NOT USE THE WEBSITE, TELEHEALTH SERVICES, OR ROUTINE IN-PERSON SERVICES FOR A MEDICAL EMERGENCY.

VitalCare Health’s Website and routine healthcare services are not a substitute for emergency medical services.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Examples of emergencies may include:

Severe chest pain;
Difficulty breathing;
Severe bleeding;
Loss of consciousness;
Stroke symptoms;
Severe allergic reactions;
Serious injury;
Suicidal or homicidal thoughts; or
Any condition requiring immediate medical attention.

Do not delay emergency care while waiting for a response through our Website, email, patient portal, telephone, or telehealth platform.

3. ELIGIBILITY

You may use the Website only if you are legally capable of entering into a binding agreement.

If you are under 18, you may use the Website only where permitted by applicable law and with the involvement or authorization of a parent, guardian, or other legally authorized representative where required.

Certain healthcare services may have different age and consent requirements under Minnesota law.

We reserve the right to refuse or discontinue Website access where permitted by law.

4. IN-PERSON HEALTHCARE SERVICES

VitalCare Health may provide healthcare services at its physical location.

When receiving in-person care, you may be required to:

Complete registration and intake information;
Provide accurate medical and contact information;
Arrive at the scheduled time;
Follow reasonable instructions provided by healthcare professionals;
Comply with applicable facility safety and conduct requirements; and
Provide information necessary for appropriate clinical care.

Your healthcare provider will determine which examinations, treatments, tests, referrals, or other services are clinically appropriate.

An in-person appointment does not guarantee a particular diagnosis, treatment, prescription, referral, or medical outcome.

5. TELEHEALTH SERVICES

Telehealth allows you to receive healthcare services through electronic communications and technology.

Telehealth may be appropriate for many healthcare needs but is not appropriate for every condition.

Your healthcare provider will determine whether telehealth is clinically appropriate for your circumstances.

A healthcare professional may recommend that you:

Attend an in-person appointment;
Obtain laboratory or diagnostic testing;
Visit another healthcare facility;
Seek emergency care; or
Consult another healthcare professional.

You agree to follow reasonable instructions provided by your healthcare professional regarding your care.

6. TELEHEALTH TECHNOLOGY

Telehealth services require compatible technology, which may include:

Smartphone;
Tablet;
Computer;
Camera;
Microphone; and
Reliable internet connection.

You are responsible for having appropriate equipment, internet access, and a suitable environment for your telehealth appointment.

Technology or connectivity problems may occasionally interrupt or prevent a consultation.

If a technical problem affects your ability to receive appropriate care, your provider may:

Attempt to reconnect;
Use another approved communication method;
Reschedule the appointment;
Recommend an in-person appointment; or
Recommend another appropriate healthcare option.

7. YOUR RESPONSIBILITIES DURING TELEHEALTH SERVICES

When using our telehealth services, you agree to:

Provide accurate information about your identity and health;
Provide accurate contact information;
Tell your provider your current physical location when requested;
Provide accurate medical history and medication information;
Inform your provider about relevant allergies and medical conditions;
Participate from a reasonably private location;
Take reasonable steps to protect the confidentiality of your consultation;
Follow reasonable instructions from your healthcare professional; and
Inform your provider if you experience a medical emergency.

Providing false, incomplete, or misleading information may interfere with your care and may result in termination of services where legally permitted.

8. WEBSITE INFORMATION IS NOT MEDICAL ADVICE

Information published on the Website—including articles, videos, educational materials, FAQs, graphics, blog posts, and other content—is provided for general educational and informational purposes only.

Website content is not intended to:

Diagnose a medical condition;
Provide individualized medical advice;
Replace consultation with a qualified healthcare professional; or
Establish a provider-patient relationship.

You should not make healthcare decisions based solely on information obtained from the Website.

If you have a health concern, consult an appropriately qualified healthcare professional.

9. NO GUARANTEE OF A PARTICULAR TREATMENT OR OUTCOME

Use of the Website or our in-person or telehealth services does not guarantee:

A particular diagnosis;
A particular treatment;
A prescription;
A referral;
Improvement in your health condition; or
A particular medical outcome.

Healthcare decisions are based on individual clinical circumstances and professional judgment.

A healthcare provider may determine that a requested medication, treatment, referral, or service is not medically appropriate.

10. PRESCRIPTIONS AND MEDICATIONS

Where clinically and legally appropriate, our healthcare professionals may prescribe medications following either an in-person or telehealth consultation.

A prescription is not guaranteed simply because you schedule or pay for an appointment.

The prescribing healthcare professional will determine whether medication is appropriate based on your clinical circumstances, applicable laws, and professional judgment.

You are responsible for:

Providing accurate medication information;
Informing us about allergies;
Following prescription instructions;
Using medications only as directed; and
Obtaining medications from a lawful pharmacy.

We do not guarantee that a particular pharmacy will dispense a prescription.

11. CASH-PAY SERVICES

Our Services are provided on a cash-pay basis.

You are responsible for paying applicable fees directly to VitalCare Health.

We do not submit claims to health insurance companies for our Services.

Fees will be communicated to you before or during appointment scheduling or registration, as applicable.

Payment may be required:

Before an appointment;
At the time of an appointment;
After an appointment; or
According to the payment terms presented when you purchase the Service.

Additional payment terms may be provided in our Cash-Pay Financial Policy and Cancellation, Rescheduling & Refund Policy.

12. INSURANCE AND SUPERBILLS

Because we operate on a cash-pay basis, we do not bill insurance companies for our Services.

If we provide you with a receipt or superbill, you may choose to submit it to your insurance company independently.

We do not guarantee that your insurance company will reimburse you.

You are responsible for determining whether your insurance plan provides out-of-network or other reimbursement for services obtained from VitalCare Health.

13. APPOINTMENTS, CANCELLATIONS AND RESCHEDULING

Appointments may be scheduled through the Website, patient portal, telephone, or other approved methods.

You agree to provide accurate appointment information and attend your appointment at the scheduled time.

Our cancellation, rescheduling, late-arrival, missed-appointment, and refund requirements are described in our Cancellation, Rescheduling & Refund Policy.

We reserve the right to charge applicable cancellation or missed-appointment fees where permitted by law and where such fees have been disclosed to you.

These requirements apply to both in-person and telehealth appointments.

14. PRIVACY AND PROTECTED HEALTH INFORMATION

Your health information may be protected under federal and Minnesota privacy laws, including HIPAA where applicable.

Our handling of protected health information is described in our:

Notice of Privacy Practices

Our broader handling of personal information through the Website is described in our:

Privacy Policy

These documents form an important part of your relationship with us.

In the event of a conflict concerning protected health information, applicable federal and Minnesota healthcare privacy laws will govern.

15. PATIENT PORTAL AND ACCOUNT SECURITY

If you create an account or use our patient portal, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

Use a strong password;
Keep your password confidential;
Not share your account;
Notify us promptly if you suspect unauthorized access; and
Log out when using a shared device.

You are responsible for activity conducted through your account to the extent permitted by law.

We may suspend or terminate access where we reasonably believe an account has been compromised or misused.

16. ELECTRONIC COMMUNICATIONS

You may communicate with us through approved electronic channels, including the patient portal, secure messaging, or other designated systems.

Regular email or text messaging may not provide the same level of privacy or security as a secure patient portal.

We may use electronic communications for administrative purposes, including:

Appointment reminders;
Registration information;
Payment communications;
Account notifications; and
Service announcements.

We will handle protected health information in accordance with applicable privacy requirements.

17. WEBSITE AND SERVICE AVAILABILITY

We make reasonable efforts to keep the Website and related online services available and functional.

However, we do not guarantee that the Website or telehealth services will always be:

Available;
Uninterrupted;
Error-free;
Free from viruses or harmful components; or
Compatible with every device or browser.

The Website or telehealth services may occasionally be unavailable due to maintenance, technical problems, cybersecurity incidents, or circumstances beyond our reasonable control.

18. THIRD-PARTY SERVICES

Our Website, patient portal, and telehealth services may use third-party services, including:

Telehealth platforms;
Electronic health record systems;
Payment processors;
Scheduling platforms;
Analytics providers;
Cloud service providers; and
Secure communication platforms.

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control.

Where a third party processes PHI on our behalf and HIPAA requires a Business Associate Agreement, we will implement appropriate contractual safeguards.

19. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Website and its contents are owned by VitalCare Health.

This may include:

Logos;
Trademarks;
Text;
Graphics;
Images;
Videos;
Software;
Website design; and
Educational materials.

You may access and use Website content for your personal, non-commercial purposes.

Without our prior written permission, you may not:

Copy substantial portions of the Website;
Reproduce our materials commercially;
Modify our content;
Sell or redistribute our materials;
Use our trademarks without permission; or
Scrape or systematically extract Website content.

20. USER-SUBMITTED INFORMATION

You may submit information through forms, appointment requests, messages, reviews, or other Website features.

You agree not to submit information that is:

False or misleading;
Fraudulent;
Illegal;
Abusive;
Threatening;
Malicious;
Designed to interfere with the Website; or
Intended to compromise another person’s privacy or security.

Patient health information submitted through designated healthcare channels will be handled in accordance with our applicable privacy policies and legal obligations.

21. PROHIBITED ACTIVITIES

You may not use the Website to:

Violate applicable law;
Impersonate another person;
Obtain unauthorized access to accounts or systems;
Introduce malware or malicious code;
Attempt to disrupt Website operations;
Scrape or harvest information without authorization;
Interfere with another user’s access;
Use the Website for fraudulent purposes;
Attempt to gain unauthorized access to PHI; or
Circumvent security measures.

We may take appropriate action if we reasonably believe prohibited activity has occurred.

22. LINKS TO OTHER WEBSITES

The Website may contain links to external websites for informational convenience.

We do not control or endorse every third-party website linked from our Website.

We are not responsible for:

Third-party content;
Third-party privacy practices;
Third-party security; or
Third-party products or services.

You access third-party websites at your own risk.

23. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on the Website is accurate and current.

However, healthcare information, technology, laws, and clinical guidance may change.

We do not guarantee that every item of Website content is complete, current, or error-free.

Healthcare information should be interpreted in the context of an individual’s specific circumstances.

24. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL INFORMATION PROVIDED THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR SUITABLE FOR YOUR PARTICULAR PURPOSE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VitalCare Health and its owners, employees, contractors, and service providers will not be liable for losses arising solely from your inability to access the Website or from reliance on general educational information published on the Website.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited, including rights relating to professional negligence, patient safety, or other matters where limitation is prohibited by applicable law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, and expenses arising from your unlawful use of the Website, violation of these Terms, or misuse of another person’s account or information.

This provision does not apply to claims resulting from our own professional negligence, misconduct, violation of law, or other matters for which liability cannot legally be shifted to you.

27. CHANGES TO THESE TERMS

We may update these Terms periodically.

When changes are made, we will post the revised Terms on the Website and update the “Last Updated” date.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

If you do not agree with revised Terms, you should stop using the Website.

28. SUSPENSION OR TERMINATION OF ACCESS

We may suspend or terminate your access to some or all Website features if:

You violate these Terms;
You engage in fraudulent or unlawful activity;
Your account presents a security risk;
We are required to do so by law; or
We discontinue the applicable service.

Termination of Website access does not automatically terminate an established provider-patient relationship.

Any termination of clinical services will be handled in accordance with applicable professional and legal requirements.

29. GOVERNING LAW

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles, except where federal law governs.

Nothing in these Terms is intended to prevent the application of mandatory laws or protections applicable to patients.

30. DISPUTE RESOLUTION

Before initiating formal proceedings concerning these Terms, we encourage you to contact us so that we can attempt to resolve the matter informally.

Nothing in this section limits your right to:

File a healthcare or privacy complaint with an appropriate regulatory authority;
Exercise rights under HIPAA;
Exercise rights under Minnesota law;
Seek emergency medical care; or
Pursue a legal remedy that cannot lawfully be waived.

31. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

32. ENTIRE AGREEMENT

These Terms, together with the applicable policies and agreements referenced herein, govern your use of the Website, except where a separate written agreement applies.

These documents may include:

Privacy Policy;
Notice of Privacy Practices;
Telehealth Consent;
Cash-Pay Financial Policy;
Cancellation, Rescheduling & Refund Policy;
Patient consent forms; and
Other applicable service-specific terms.

Where a conflict exists, applicable healthcare, privacy, or other mandatory law will control.

33. CONTACT US

If you have questions about these Terms, the Website, or our services, please contact:

VITALCARE HEALTH

Address:
2600 East 25th Street, Upstairs Suite
Minneapolis, MN 55406

Telephone: +1 (612) 633-7898
Email: info@vitalcarehealth.org
Website: www.vitalcarehealth.org