You can schedule an appointment through our online booking system or contact VitalCare Health via telephone. Appointments may be available for both in-person and telehealth services, depending on the service and provider availability.
FREQUENTLY ASKED QUESTIONS
Convenient, personalized, and evidence-based healthcare through secure telehealth services.
APPOINTMENTS
Yes. Appointments are required for scheduled healthcare services. In-person visits require confirmed appointments, and walk-ins may not be accommodated.
Yes. Please contact us as early as possible if you need to cancel or reschedule. Cancellation policies and applicable fees may apply.
PAYMENTS
No. VitalCare Health is a cash-pay practice and does not bill insurance companies. Payment is made directly to VitalCare Health for services provided.
Payment is generally due at the time of service or as specified when your appointment is scheduled.
We accept the payment methods listed during scheduling or provided by our office. Please contact us if you have questions about payment options.
Depending on your insurance plan, you may be able to submit a receipt or superbill to your insurance company for possible out-of-network reimbursement. Reimbursement is determined solely by your insurance plan and is not guaranteed by VitalCare Health.
Yes. Patients may request appropriate documentation, such as a receipt or superbill, to submit to their insurance company if their plan offers out-of-network benefits.
WALK-INS
No. VitalCare Health operates primarily by appointment. In-person visits require confirmed appointments. Please schedule an appointment before coming to the clinic. Click on the ‘Book an Appointment’ button to schedule an appointment.
MINORS
Services for individuals under 18 may be limited and depend on the specific service, provider, and applicable requirements. A parent or legal guardian may be required to provide consent. Please contact VitalCare Health before scheduling care for a minor.
ELIGIBILITY
Eligibility depends on the service requested, your location, clinical needs, and provider availability. During scheduling, we may ask questions to determine whether our services are appropriate for you.
Telehealth availability depends on applicable laws, licensing requirements, and where you are physically located when receiving care. Please confirm eligibility when scheduling your appointment.
MEDICATION AND REFILLS
Yes. VitalCare Health providers may prescribe medications when clinically appropriate following an evaluation of your health, medical history, symptoms, and treatment needs. Prescriptions may be provided for primary care, mental health, weight management, and other appropriate conditions. All medications require clinical evaluation and ongoing monitoring when necessary.
GLP-1 medications are not automatically included in the program fee. If clinically appropriate, your provider will evaluate your health, medical history, and weight-management goals to determine whether a GLP-1 or related medication is suitable for you. Medication costs are separate and depend on the prescribed treatment and pharmacy.
Contact VitalCare Health to request a refill. Refill requests are reviewed by your healthcare provider and may require an appointment, depending on the medication, treatment plan, and clinical circumstances.
No. Medication refills require clinical review. Your provider may need to evaluate your current health status, medications, treatment response, and monitoring requirements before authorizing a refill.
EMERGENCIES
No. Telehealth and routine clinical appointments are not intended for medical emergencies.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency department immediately. Do not wait for a telehealth or scheduled appointment.
If you believe you may be experiencing a medical emergency, seek immediate emergency medical attention or call 911. VitalCare Health appointments should not be used to delay emergency care.
BOOK YOUR APPOINTMENT TODAY
Take control of your health and wellness with VitalCare Health.